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You are here : Delivering more than expected

Client: Royal & SunAlliance and Williams Lea
Role: Project Manager, Marketing – Retail/Direct Insurance

In 1999 Royal and SunAlliance, UK launched an online suite of insurance products with the ‘More than’ brand to the UK market. Our role was to project manage the print procurement team which delivered more than 150 items from business cards to Product Disclosure Statements within a six-week timeline.

Royal & SunAlliance had recently outsourced their 22-member team to Williams Lea and my role was to take them through the change management programme and ensure all worked effectively and efficiently to agreed deadlines, work flows, budget requirements and roles and responsibilities. Working closely with the creative agency to apply the new brand across all collateral we delivered the equivalent of seven articulated trucks worth of print in seven days.

This contract was extended for another 12 months to work with the team to audit and benchmark supplier base, manage the people and performance issues and department restructure, continue to deliver work in progress and hand over to a full time resource.

• Williams Lea - out-source management specialists of print
• Transformed the print team at Royal Sun Alliance following their transfer to Williams Lea into a cohesive, commercially focused, empowered and productive business unit
• Developed and implemented print management, process, benchmarking and quality procedures
• Held the primary relationship with Legal/Compliance Team involvement with all work produced. Taking advice and amending copy accordingly and managing stakeholder expectations through the process
• Reduced costs by rationalising the supplier base from 132 to 54, by conducting a supplier review based on agreed criteria
• Managed an $18 million budget and 22 people
• Delivered 33% $6 million contractual savings within first year
• Each team member received a performance bonus of 10% salary for the first time in the print teams 19-year history